Read the rubric, underline the key words/phrases
and answer the questions.

You and a group of your friends rented the holiday
apartment in the advertisement below for a week.
However, there were a number of problems and
you left after just three days. You have decided to
write a letter of complaint to the agency you
rented the apartment from. Read the
advertisement and the notes you have made. Then
write your letter to the agency, saying why you are
dissatisfied and telling them what action you want
taken.
1)who is going to read the letter?
2)what type of letter are u going to write?
3)what opening/closing remarks could u write?
4)what tone are u going to use?why?​